OUR STORY

002 Values
luxury travel southern lakes
About Us

Luxe Guides is based in Queenstown in the Southern Lakes District of New Zealand. We write itineraries for travellers visiting New Zealand. We take care of the management of our clients’ land arrangements allowing them a seamless and “administration free” experience.

We are also a private tour and transfer company. We offer bespoke tours and transfers in the Queenstown, Central Otago and Fiordland regions. We take the time to ensure these are flexible and tailored to the individual client. Using our years of experience and time creating contacts we can match you with local outfitters who are not only the best in their field but are the most suited to you and what it is that you want.

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Our People

TONY JENNER

Tony, following in the footsteps of his ancestors, Te Ati Awa from the Te Waipounamu hapu followed the Greenstone trail to the Southern Lakes. He belongs here in the mountains. There is rarely a time that he has not got a fly-fishing rod in his hand, a pair of mountain touring boots on his feet or a rope and harness around his waist. In his down time, you’ll find him poring over topographic maps to find a hidden gem or a new line. Tony has completed formal studies in adventure tourism as well as being a kayak guide and snowsports instructor. He has spent time as a professional hunter working with the Department of Conservation and has NZ qualifications in land management, 4W driving and Health and Safety.

When you meet him, you will find he is also most definitely a people person. His skills, knowledge and passion for the mountains and his calm, affirming manner combined, make him the perfect host for anyone who is interested in a truly authentic New Zealand experience.

Victoria Crop

VICTORIA JENNER

Victoria brings with her a career history in tourism, tour-guiding, itinerary writing and travel consulting that spans over 20 years. She also brings a family history here that traces back to early European settlement in the 1870’s, being the 5th generation of her family to call this part of New Zealand home. Finding a more experienced advocate would be an honest challenge. She is a skier, snowboarder, horse-rider, hiker, 4W driver and lover of nature, history and beauty. She believes in authentic experiences, social interactions and participating in life rather than just observing it.

Victoria completed her tourism, guiding and recreation studies in 2000 and is also a qualified snowsports instructor. She has studied travel, completed her advanced fares and ticketing qualifications and she is the one who will make sure all of the components of your trip fit together with perfect precision giving you the time to relax and enjoy.

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Our Values

Ensure genuine and personalised experiences – every person we bring here is different. Our clients lead the way.

Create honest relationships.

Respect the land that provides us with this opportunity, its history and its future.

Ensure that organisation is stress-free and seamless for our clients from the moment we connect. Our job is to do the leg work.

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Your Safety

We are committed to ensuring our guests and clients remain in the safest possible environment during their time with us. To achieve this Luxe Guides has strict company policy relating to risk management. Our procedures adhere to the Health and Safety at Work Act 2015, Adventure Activities Regulations and other relevant legislation. We recruit and employ staff with qualifications and competency in safety-related attributes for their role. We provide high-level training to our staff including first aid, passenger driving endorsements and Health and Safety certification.

We also respect your privacy, intellectual property and financial safety by implementing systems such as secure information storage and payment gateways. Though all care is taken by Luxe Guides, the above does not discount the importance of travel insurance. We strongly advise you to get travel insurance

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The Environment

Think Global, Act Local – a phrase of ambiguous origins, though the concept is well known and can be traced back to at least our grand-parent’s youth. Looking after our global environment starts at home and we want to do our bit.

A few simple changes to the way we think as a company and as global residents: Rain water and grey water can clean cars just as well as tap water, plastic bags are ugly, water tastes better from glass, picnics are nicer with real plates, a little effort by a lot of people makes a big difference. 
We are involved in volunteering for conservation efforts including bird and wildlife recovery, breed and release programs, and plant / predator pest control. We are also continually educating ourselves with help from the Department of Conservation and other environmental groups so that we are making good quality choices. We back this up by putting 1% of our total profits towards the health of our planet.